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Go to the shopShipping Policy
Shipping Policy
Last updated: July 2026
At Motionlab (motionlabonline.com), we work hard to get your order to you quickly and safely. This Shipping Policy explains how we process, dispatch and deliver your orders across India.
01Shipping Coverage
We currently ship Pan India — we deliver to all serviceable pin codes across the country. Orders are fulfilled through our logistics partner Shiprocket and its network of courier partners. Where a location is not serviceable by Shiprocket, we may use an alternate courier partner to ensure your order reaches you. At present, we do not offer international shipping.
02Shipping Charges
—Prepaid orders (via Razorpay): A shipping charge of ₹150 applies on prepaid orders below ₹999. Prepaid orders of ₹999 and above ship free.
—COD orders: Free shipping on orders of ₹5,999 and above. A flat shipping charge of ₹150 applies on COD orders below ₹5,999.
—Applicable shipping charges are displayed at checkout before you place your order.
03Complimentary Gift
As a thank you for shopping with us, all orders above ₹7,999 include a free pair of socks as a complimentary gift. This offer is subject to stock availability, is added automatically to qualifying orders, and cannot be exchanged for cash or any other product.
04Order Processing & Dispatch
—Orders are processed and dispatched within 1–2 business days of order confirmation.
—Orders placed on Sundays or public holidays are processed on the next business day.
—In case of any unexpected delay in processing your order, our team will reach out to you on your registered contact details.
05Delivery Timeline
—Orders are usually delivered within 5–7 business days from the date of order confirmation.
—Delivery to remote or interior locations may take slightly longer depending on courier serviceability.
—Delivery timelines are estimates and may vary due to location, courier delays, weather conditions, festivals, or other factors beyond our control. Any delay in delivery shall not entitle the customer to any compensation.
06Order Tracking
Once your order is dispatched, we will send the shipment and tracking details to your registered email address. You can use these details to track the status of your delivery through Shiprocket or the assigned courier partner. If you do not receive your tracking details within 2–3 business days of placing your order, please contact our support team.
07Payment Methods
We accept online / prepaid payments through Razorpay (credit cards, debit cards, UPI, net banking, and wallets) as well as Cash on Delivery (COD). For COD orders, please keep the exact order amount ready in cash at the time of delivery, as courier partners may not always carry change. Kindly ensure that you or someone at the delivery address is available to receive the order and make the payment.
08Failed Delivery & Address Accuracy
—Please ensure that your shipping address, pin code, and contact number are complete and accurate at the time of placing the order. We shall not be responsible for failed or delayed deliveries due to incorrect or incomplete address details.
—If a delivery attempt fails because the customer is unavailable or unreachable, the courier partner will usually make up to 2–3 re-attempts before returning the shipment to us.
—If a COD order is refused at the time of delivery or returned to us due to non-availability of the customer, we reserve the right to decline or hold future COD orders from that customer.
09Incorrect or Damaged Products
—If you receive an incorrect, damaged, or defective product, please report it to us within 48 hours of delivery along with photos/videos of the product and packaging. We recommend keeping an unboxing video, as it helps us resolve such claims quickly.
—Verified claims will be resolved as per our Return & Exchange Policy mentioned in our Terms & Conditions.
10Contact Us
For any questions related to shipping, delivery, or tracking of your order, feel free to contact us.
