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Go to the shopCancellation Policy
Cancellation Policy
Last updated: July 2026
At Motionlab (motionlabonline.com), we understand that sometimes plans change. This Cancellation Policy explains when and how you can cancel your order, and the circumstances under which we may cancel an order from our side.
01Cancellation by the Customer
—You may cancel your order within 24 hours of order placement.
—Once the 24-hour window has passed or the order has been dispatched (whichever is earlier), the order cannot be cancelled.
—Prepaid orders (via Razorpay): If cancelled within the eligible window, the amount paid will be refunded to you as a store credit coupon code usable on your next purchase. Refunds are not issued in cash or back to the original payment method.
—COD orders: As no payment is collected at the time of order placement, no refund process is involved for cancelled COD orders.
02How to Cancel Your Order
—Log in to your account on motionlabonline.com and request cancellation against your order, or
—Contact our support team at support@motionlabonline.com or +91 90418 99755 with your order number and cancellation request.
—Cancellation requests received within the eligible window will be confirmed to you over email.
03Orders Already Dispatched
If your order has already been dispatched, it cannot be cancelled. In such cases, if you no longer wish to keep the product, you may raise a return request after delivery as per our Return Policy (applicable on eligible items, within 7 days of delivery). Please note that repeatedly refusing COD orders at the doorstep may lead to restrictions on future COD orders.
04Cancellation by Motionlab
We reserve the right to cancel any order, in full or in part, under circumstances including but not limited to:
—The product being out of stock or unavailable
—Errors or inaccuracies in pricing or product information on the website
—Incomplete, incorrect, or unverifiable shipping address or contact details
—The delivery location not being serviceable by our courier partners
If we cancel a prepaid order, the amount paid will be refunded to you as a store credit coupon code. For COD orders, as no advance payment is collected, no refund is applicable. In either case, we will notify you on your registered email or phone number.
05Failed or Pending Payments
For prepaid orders, if an amount is debited from your account but the order is not confirmed due to a technical or payment failure, the amount is typically auto-reversed by Razorpay to your original payment method within 5–7 business days. If you do not receive such a reversal, please contact our support team with your payment details and we will assist you.
06Coupons on Cancelled Orders
If a one-time coupon code was applied on an order that gets cancelled, please contact our support team we will assist in reissuing or reactivating the eligible coupon so it can be used on a fresh order.
07Contact Us
For any questions regarding order cancellation, feel free to contact us.
