Return & Exchange Policy

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Home Return & Exchange Policy

Return & Exchange Policy

Last updated: July 2026

At Motionlab (motionlabonline.com), we want you to love what you ordered. If something isn't right, this Return Policy explains how returns work, which items are eligible, and how your refund is issued as store credit.

01Return Eligibility

—Returns are accepted within 7 days from the date of delivery. Requests raised after this window will not be accepted.

—Products must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

—Items that show signs of use, wash, alteration, perfume/detergent smell, stains, or damage caused by the customer will not be accepted.

02Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

—Headbands

—Socks (including complimentary socks received as a gift)

—Any other accessories included or purchased with your order

03No Exchange Policy

We currently do not offer direct product or size exchanges. If you wish to change your product or size, simply return the eligible item as per this policy once your return is approved, you will receive a store credit coupon code, which you can use to place a fresh order for the desired product or size on our website.

04How to Request a Return

—Log in to your account on motionlabonline.com.

—Open the order you wish to return and submit a return request, clearly mentioning the reason for return.

—Return requests raised through any other channel may not be processed.

—Once your request is reviewed and approved, our team will arrange the pickup of the product through Shiprocket or our courier partner.

05Return Pickup

You don't need to ship anything yourself — reverse pickup will be arranged by us through Shiprocket or our courier partners from the same address the order was delivered to. Please keep the product securely packed with all tags and original packaging, and hand it over to the pickup executive. If reverse pickup is not serviceable at your location, our support team will guide you with an alternate process.

06Refund - Store Credit Coupon

—Refunds are not issued in cash or to bank accounts. This applies to both prepaid (Razorpay) and COD orders. All approved returns are refunded in the form of a store credit coupon code usable on your next purchase on our website.

—The coupon will be issued only after the returned product is received by us and verified to be in the same condition as it was sent unused, unwashed, with all tags and packaging intact.

—A return processing charge of ₹100 will be borne by the customer and deducted from the refund amount (store credit coupon).

—If the returned product fails our quality check, the return will be rejected and the product will be sent back to you. No coupon will be issued in such cases.

—Store credit coupons are subject to the validity and conditions communicated at the time of issue and cannot be exchanged for cash or transferred to another person.

07Wrong or Damaged Product Received

If you receive a damaged, defective, or incorrect product, please report it to our support team within 48 hours of delivery along with clear photos/videos of the product and packaging. An unboxing video helps us resolve such claims faster. For verified claims of our error, the ₹100 return processing charge will be waived, and the full order value will be issued as store credit.